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Terms and Conditions



A deposit equivalent to 25% of the total accommodation is payable at the time of making a booking. The remainder of the monies are due 30 days prior to your due date of arrival. For longer stay bookings a higher deposit may be required. The deposit must be paid with a credit card in the name of the person who is making the booking – the remainder can be paid via bank transfer. There is a 2.5% card transaction fee on all credit card transactions.


A refundable security bond will be pre-authorised on the day of your arrival. If you arrive in the weekend – pre authorisation will be on the Friday before. This bond varies on which property you are staying but generally is between $450 and $800. This is released within 3 days of departure providing there has been no damage or extra cleaning required. Funds are additional to the accommodation cost.


The minimum rental period for all holiday homes is 3 nights, during Christmas and New Year periods where a minimum of 5 nights may be required


Linen hire is $30 per person for the entire stay and includes sheets, towels, face cloths, pillow slips and tea towels. Linen hire is compulsory .


Check in time is 3.00pm on the day of arrival. Check out time is 10am on the morning of departure.


We accept that minor breakages and accidents do happen, but damage to the property and/or its furnishings in excess of $30.00 caused deliberately or by your negligence will result in the cost being on-charged to the guest who made the booking.


There must be only the number of persons that is booked to stay in the property. If there is found to be (extra persons) Queenstown Holiday Homes reserves the right to charge a NZ$500 penalty in addition to correcting the daily rate to incorporate the additional guests.


Once your deposit has been processed, written confirmation will be forwarded to you by email. Your deposit confirms acceptance of these Terms & Conditions.


We are pleased to advise that all deposits are refundable if the booking is cancelled outside 90 days, prior to arrival, An administration fee of $50 will be deducted to cover our costs in making the booking., plus any credit card fees that may have been incurred. If the cancellation occurs between 90-30 days of your arrival the deposit will be forfeited. If the cancellation occurs within 30 days of your arrival date, the total accommodation cost will apply. If we are able to place another booking over this period – a partial to full refund may be available, depending on length of new booking. COVID 19, if there is a NZ Government mandate that you cannot travel due to travel restrictions/border closures, then a full refund will be issued less any bank charges.


Please leave the holiday home in a clean and tidy condition upon departure. Should the home require excessive cleaning over and above what is usual a MINIMUM charge of $52 plus GST per hour will be on-charged to the guest who made the booking. The usual cleaning time is 4-6 hours depending on the property.


No pets are allowed in any holiday home.


Where there is a telephone installed in a holiday home – local calls are free, but toll calls and calls to cell phones will be on-charged to the guest who made the booking.


The balance of your account is to be paid on or before the day of your arrival at the holiday home. We accept, cash, Visa or Mastercard only.


  1. Not to remove any chattels from the property
  2. To repair or –reimburse any damage caused to the property/chattels during their stay. Guests/card holder will be billed via their credit card. Any damages or breakages must be reported to us immediately. All charges are subject to our discretion. This authority is valid for 60 days after the length of your stay.
  3. Not to bring animals to the property.
  4. Not to cause any disturbances to the neighbours.
  5. To permit the agent at all reasonable times to enter the property and view its condition.
  6. The premises must be kept clean at all times and the number of occupants must not exceed the number of beds provided for, or the number agreed to with the agent at the time of booking. Extra fees will be charged if additional persons found at the property.
  7. The property manager on behalf of the owner may cancel the booking within 4 weeks of the arrival date, due to unforeseen circumstances. We cannot be held responsible for actions taken by the Owner of the premises that are outside our control.
  8. If there is a BBQ at the property, and it is used. There will be a cleaning fee of $50.
  9. Gas Bottle re-filling is guests responsibility.
  10. Lost property. A fee of $20 will be charged for retrieval of any items left at the property.
  11. NO smoking inside the property. Please remove any cigarette butts from outside the property.
  12. Bedding configuration requests are not guaranteed.
  13. In the event that something is not working at the property e.g. TV/Spa etc. Queenstown Holiday Homes will endeavour to have it repaired as soon as possible , however no re-imbursement will be made .
  14. Under no circumstances are there to be parties or gatherings.  Just the number of guests that have been booked and confirmed are permitted to stay at the property.
  15. The person that confirms the booking must be over 25 years of age and required to stay at the property.


If for any foreseen circumstances, the home that you have booked becomes unavailable, we will arrange alternative comparable accommodation and advise you accordingly.